Refund policy

RETURN AND REFUND POLICY

Thank you for shopping at NOVA WEY. We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return within 30 days from the date of delivery.

Eligibility for Returns

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If the item you received is damaged, defective, or incorrect, please contact us immediately. In these cases, NOVA WEY will cover the return shipping cost and will offer you a full refund or a replacement, according to your preference.

Returns for Change of Mind

If you wish to return an item for change of mind or personal reasons, the customer is responsible for covering the return shipping costs.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 5 to 10 business days to your original payment method.

How to Start a Return

To start a return, please contact us at orders@novawey.com, indicating your order number. Our team will provide you with the return instructions and the return address.

Thank you for choosing NOVA WEY.